Common questions
Everything you should know about the material, how ordering works, what happens with your deposit, and what to expect on delivery. We'd rather you read this now than be surprised later.
The Material
Ancient trees buried under volcanic ash in Java's river basins over 20–40 million years ago. Instead of decomposing, the organic material was replaced cell by cell with silica — the same mineral found in quartz and chalcedony. The result keeps the original grain, growth rings and knots, but the substance is now stone. It won't rot, warp, fade or burn.
Java's combination of ancient dipterocarp hardwood forest, silica-rich volcanic ash and a mineralisation age of around 20 million years produces specimens that no other deposit replicates at the same scale. The cellular complexity of tropical hardwood — growth rings, vessel patterns, ray cells — is preserved at a resolution that softwood specimens from Arizona or fragment-scale finds from Madagascar can't match. The logs we work with run to three, four, sometimes five metres. A 2024 study in Scientific Reports documented the silicification process at the Jasinga deposit in West Java — the same geology we source from.
Ordering
We don't publish fixed prices because the variables — stone weight, mineral density, finishing time — shift with every piece. Once we have your request, we show you the piece, the base style, and provide a price. You accept or decline. No obligation either way. If the price doesn't work for you, or you'd like to wait for a future run, just let us know.
We'll aim to get as close as possible. We may also show you pieces that fall outside your original request but that we think might be of interest — that's our call to make, yours to accept or ignore. Ultimately you decide whether you like what we're showing you and choose to proceed. If you want to opt out or defer to a future run, that's fine — just let us know.
For deposit holders, we'll do everything we can to show you the individual stone selected for you — dimensions, mineral pattern, finish — before any further payment is requested. For the standard waitlist, we'll show you real photographs from the actual run, representative of what you'll receive. In both cases, nothing moves to full payment until you've seen enough to be genuinely satisfied.
Yes. Custom work is available — different base configurations, specific size ranges, custom finishing. What's involved determines the pricing. We're happy to discuss your requirements and will accommodate where we can. Register interest and note it as a custom enquiry, or contact us directly at hello@orenara.com.
We offer two standard base designs, both engineered to carry the weight of stone. You'll be shown both options when we confirm your final piece and pricing, before anything is agreed. If you have a specific base requirement in mind, raise it when you register.
Yes — particularly for deposit holders, where we factor your specific shipping cost into the final pricing. We'll ask for it when it's relevant, not at the registration stage.
Timing & Delivery
It depends on where we are in the sourcing and shipping cycle when you register. Pieces are quarried and finished in Java, then transported by sea — not quick, but the right way to move stone at this scale. A realistic expectation from confirmed order to delivery is around eight weeks. We'll keep you informed on projected shipping estimates before full payment is required. Deposit holders receive higher priority in allocation and communication.
Currently Australia and the United States. We handle documentation, freight and insurance end to end. We'll confirm delivery logistics directly with you ahead of your shipment date. If you're outside these two markets, contact us and we'll let you know whether we can accommodate you in a current or future run.
Payment & Returns
A refundable deposit — AU$150 or US$99 depending on your market — secures your allocation and moves you to priority status. Deposit holders are shown the individual stone selected for them before any further payment is requested. If we can't show you a piece you're genuinely happy with, your deposit is returned in full.
Not until you've seen your piece and agreed to proceed. We show you the stone, the base options and the final price. You confirm or decline — either is fine.
Because every piece is a one-of-one natural stone item, we don't accept returns once a final piece has been approved and payment made. That's precisely why we show you the actual stone before asking for full payment — so there are no surprises. If you're not satisfied with what we're showing you at the preview stage, you decline and your deposit (if paid) is returned.
No commitment is made until you've approved a final piece and paid in full. If you'd like to defer to a future run or step away entirely, just let us know — no issue.
Trade
Trade clients — architects, designers, developers — work with us outside the public waitlist, with access to pricing, lead times and sourcing options that don't apply to the public process. Direct buyers register through the site and are allocated space in the same containers, which is what keeps the freight economics working for both groups. Trade clients get commercial terms. Direct buyers get access to trade-grade material without a minimum order.
Yes, in Australia and the United States. If you're a design practice, hospitality group or developer working with natural stone at scale, contact us at hello@orenara.com. We work on a project-by-project basis and can discuss pricing, quantities and lead times accordingly.